1Information We Collect

We collect information you provide directly to us, information generated by your Safehous devices, and information automatically collected when you interact with our websites and apps.

Information you provide

• Account information — name, email address, mailing address, phone number, and password when you create a Safehous account.
• Payment information — billing address and payment card details, processed securely through our third-party payment processor. Safehous does not store full credit card numbers on our servers.
• Property information — the address and basic characteristics of the property where Safehous devices are installed, so we can contextualize alerts.
• Communications — messages you send to our support team, survey responses, and feedback.

Information from your devices

• Sensor data — water presence detection, flow readings, valve state, temperature, humidity, and battery level.
• Device diagnostics — connectivity status, firmware version, signal strength, and error logs.

Information collected automatically

• Usage data — pages viewed, features used, session duration, and interactions within our website and app.
• Device information — IP address, browser type, operating system, mobile device identifiers, and general location derived from IP.

2How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Safehous service and your connected devices
• Deliver real-time alerts, notifications, and device status updates
• Process transactions and manage your subscription
• Respond to your support requests and communicate with you about your account
• Improve our products, develop new features, and perform analytics
• Detect, investigate, and prevent fraud, security breaches, and abuse
• Comply with legal obligations and enforce our terms of service
• Send occasional product announcements and marketing communications, where permitted — you can opt out of marketing messages at any time

3SMS & Mobile Opt-In Data

When you opt in to receive SMS messages from Safehous, we collect your mobile phone number and a record of your consent (including the date, time, and method of opt-in). This information is used exclusively to:

• Deliver the leak alerts, device notifications, and account messages you have subscribed to
• Maintain records of consent as required by the Telephone Consumer Protection Act (TCPA) and other applicable laws
• Process opt-out requests (STOP) and support requests (HELP)

We may share mobile opt-in data with our SMS service providers (such as telecommunications carriers and SMS platform vendors) strictly for the purpose of delivering the messages you have requested. These providers are contractually prohibited from using your mobile information for their own marketing or from sharing it with any other third party.

You can opt out of SMS messages at any time by replying STOP to any message. For full details about our SMS program, see the SMS Terms & Conditions.

4How We Share Information

We do not sell your personal information. We share information only in the limited circumstances described below:

We never sell or share mobile opt-in data, SMS consent data, or SMS-triggering events with third parties for marketing purposes.

5Device & Sensor Data

Your Safehous devices transmit sensor readings and status information to our secure cloud platform so we can deliver alerts and provide the service. This data belongs to you. We use it to:

• Detect and alert you to leaks, freezes, low batteries, and other events
• Display historical trends and reports in your Safehous app
• Improve detection algorithms and product reliability through aggregated, de-identified analysis

If you choose to share device data with a participating insurance partner, you can review and revoke that sharing permission at any time from within your Safehous account.

6Cookies & Tracking Technologies

Our website and app use cookies and similar technologies to remember your preferences, keep you signed in, analyze traffic, and improve your experience. You can control cookies through your browser settings. Disabling cookies may limit certain features of our website.

We use analytics services such as Google Analytics to understand aggregate usage patterns. These services may collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the service.

7Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, access controls, secure authentication, and regular security reviews.

No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security. If we become aware of a breach that affects your personal information, we will notify you in accordance with applicable law.

8Data Retention

We retain personal information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it. Specific retention periods vary based on the type of data and the purpose for which it was collected.

9Your Rights & Choices

Depending on where you live, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct information that is inaccurate or incomplete
• Deletion — request that we delete your personal information, subject to legal exceptions
• Opt-out of marketing — unsubscribe from marketing emails using the link in any email, or reply STOP to any SMS message
• Data portability — request your data in a portable format, where applicable
• Non-discrimination — we will not discriminate against you for exercising your privacy rights

To exercise any of these rights, contact us at contact@safehous.com. We may need to verify your identity before fulfilling your request.

10Children’s Privacy

Safehous is not intended for use by children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email, through the Safehous app, or by posting a notice on our website, and we will update the “Last updated” date at the top of this page. Your continued use of Safehous after any changes indicates your acceptance of the updated policy.

12Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please reach out: