Safehous Training — Risk Consultant Learning Module

Module 01 · Safehous Introduction

Protection for all properties starts before water reaches the floor.

Safehous is a premium whole-home water protection system engineered for high-value residences. This module orients risk consultants to the system, its origin, and its place in modern property risk management.

FL-1000 Inline Flow Sensor

$13K avg. water damage claim

98% of damage preventable

Watch intro

Introduction Video

Module 02

Engineering heritage rooted in industrial monitoring.

Safehous was not built from a consumer gadget background — it was engineered by a team with deep roots in industrial monitoring and municipal water infrastructure.

AccuDose is the company behind Safehous — a manufacturer of cellular-based industrial IoT monitoring hardware deployed across wastewater lift stations throughout the United States. Their RMC-X000 series monitors real-world water and pump systems where failure has serious consequences.

The same engineering principles — precision sensing, redundant communication, fail-safe logic, and real-time telemetry — are carried directly into the Safehous residential system.

30+ Years Industrial IoT

Visit AccuDose

Module 03

Most systems detect aftermath. Safehous targets behavior.

Understanding the distinction between reactive and proactive leak intelligence is the foundation for every Safehous conversation you’ll have with a homeowner or underwriter.

$13K

Average water damage claim in a U.S. home

98%

Of water damage is preventable with early detection

1in 50

Homes files a water damage claim each year

Traditional Approach

Detect water on the floor. React to the event.

Sensors sit on the floor and wait for visible water to arrive

Alert fires only after structural damage has already begun

No visibility into hidden slow leaks behind walls or under slabs

Homeowner must be present and responsive to stop the damage

High false positive rates erode homeowner trust in the system

The Safehous Approach

Detect abnormal flow behavior. Stop water before it moves.

FL-1000 monitors every drop at the main supply line 24/7

Detects micro-flows from slab leaks before visible damage occurs

Automatic shut-off valve stops water with or without the homeowner

Baseline learning reduces nuisance alerts over time

LoRa connectivity works independent of home WiFi or internet

The Traditional Problem

Traditional systems on the market rely on outdated paddle wheel or basic flow meter technologies that are inaccurate, difficult to install, and miss low-flow events entirely. Floor-based sensors only trigger after water has already spread — by then, structural damage and mold risk are already in play.

The Safehous Difference

The FL-1000 uses patented thermal sensing technology to detect abnormal flow at the molecular level — measuring heat displacement caused by even the smallest water movement. This identifies leaks before water ever reaches walls, floors, or finished spaces.

The Risk Story Changes

For underwriters and carriers like Chubb, upstream detection translates directly to reduced severity. Smaller claims. Fewer catastrophic losses. More defensible risk profiles for high-value property portfolios.

Module 04

Five devices. One complete water protection system.

Safehous is a system of purpose-built components that work together across a property. Understanding each device helps you speak with authority about the full solution.

Device 01

FL-1000 Flow Sensor

The intelligence core. Uses patented heated-tip thermal displacement technology to detect flow — including micro-flows from hidden slab leaks. Installs inline on the main water supply line.

Primary Detection View Data Sheet

Device 02

Point of Leak Sensor

Wireless flood detection nodes for high-risk areas: under sinks, near water heaters, behind dishwashers, and in mechanical rooms. Connects via LoRa — no WiFi needed. Provides room-level event identification.

Zone Detection View Data Sheet

Device 03

Automatic Shut-Off Valve

A motorized ball valve that physically isolates the water supply when the system confirms an anomaly. Provides active mitigation — not just alerts. Can be triggered automatically or manually via the app.

Active Mitigation View Data Sheet

Device 04

Valve & Sensor Controller

The local control hub that coordinates the shut-off valve and connected sensors. Manages decision logic between detection events and physical response. Interfaces with the LoRa gateway for cloud telemetry.

System Control View Data Sheet

Device 05

LoRa to Internet Gateway

Bridges the local LoRa sensor network to the cloud platform via cellular or broadband. Does not rely on WiFi — resilient to router changes and network outages. Provides always-on uplink for real-time alerts.

Cloud Bridge View Data Sheet

Module 05

How the FL-1000 sees what other systems miss.

The FL-1000 does not use a paddle wheel, a pressure differential, or an ultrasonic beam. It uses thermal physics — detecting flow at the molecular level of heat transfer.

FL-1000 sensor tip installed in T fitting

Heated Sensing Tip The FL-1000 maintains a precisely heated element inside the pipe. In a no-flow condition it stays at a stable elevated temperature relative to the surrounding water.

Thermal Displacement Logic When water moves past the element — even a tiny trickle — it carries heat away. The sensor detects this displacement and calculates flow velocity from the cooling curve.

Temperature Compensation A reference sensor accounts for ambient water temperature changes, ensuring accurate flow measurement across seasonal variation and different supply conditions.

Detects Hidden Slab Leaks A slow slab leak may produce only a fraction of a gallon per hour — far below what paddle or ultrasonic meters can catch. Thermal displacement operates at much lower thresholds.

Learns Your Home’s Baseline The system profiles normal household water use over time, distinguishing a running dishwasher from an active leak — minimizing nuisance alerts that erode homeowner trust.

Module 06

Why LoRa is the right communication protocol for all types of properties.

Safehous sensors communicate via LoRaWAN — a long-range, low-power wireless protocol designed for distributed sensing applications. It is not WiFi. That distinction matters.

Live Signal Flow · Sensors to App

Exceptional Range

LoRa achieves ranges up to several kilometers. A single gateway can reliably serve a large estate, guest house, pool structure, and detached garage without additional infrastructure.

Superior Wall Penetration

LoRa’s sub-GHz frequencies penetrate building materials far more effectively than 2.4GHz WiFi. Sensors in crawl spaces and mechanical rooms communicate reliably where WiFi fails entirely.

Low Power Consumption

LoRa end nodes consume only microamps in sleep mode. Battery-powered sensors can operate for years without service — critical for sensors in hard-to-reach locations throughout a large property.

WiFi Independence

Safehous sensors do not require the homeowner’s WiFi. A changed router password, network outage, or internet interruption cannot disable the protection system.

Security & Interference Resistance

LoRa uses spread-spectrum modulation with AES-128 encryption end-to-end. More resistant to interference and jamming than consumer-band protocols.

Scalable Across Properties

Adding sensors requires only additional end nodes — no new gateways, no network runs. Natively scalable as a homeowner grows the system over time.

Module 07 · Partnership Positioning

Why Chubb Trusts Safehous

Chubb does not form technology partnerships casually. The Safehous relationship reflects a shared commitment to protecting high-value homes with tools that meet the engineering and service standard that Chubb’s clients expect.

Exclusive Program for High-Value Homes

Safehous is positioned as a premium solution designed for the complexity and value profile of the homes Chubb insures — not a repurposed consumer device.

3-Year Warranty with 48-Hour Replacement

Every component carries a lifetime warranty and a 48-hour replacement commitment — ensuring protection continuity even during a device service event.

Real-Time Alerts via Secure Cellular IoT

Event notifications reach homeowners and monitoring services over a dedicated cellular connection — independent of the home’s internet infrastructure for continuous protection.

Personalized Service from Installation Onward

Safehous provides white-glove installation support and ongoing service — not a DIY box. The relationship with the homeowner continues after delivery, aligning with Chubb’s premium service model.

Module 08

The Chubb Starter Bundle is the Safehous Intelligence system.

The recommended entry point for Chubb clients is not a stripped-down introductory version — it is the complete, premium Safehous Intelligence package, configured for whole-home water protection from day one.

Inline Intelligence

The FL-1000 installs at the main water supply line, providing whole-home flow monitoring from a single point. Every gallon that enters the home is measured, profiled, and analyzed — no zone is left unprotected.

Active Mitigation

The starter bundle includes the automatic shut-off valve, enabling the system to physically cut water supply upon confirmed anomaly detection. This is the feature that moves Safehous from an alert system to a protection system.

Whole-Home Story

Combined with point-of-leak sensors throughout the home, the starter bundle gives risk consultants a complete, defensible recommendation that addresses both flow anomalies and localized leak events.

Premium Positioning

Presenting the starter bundle as the anchor recommendation — not as an upsell — reinforces the quality of the advice. It signals that the consultant is providing the right solution, not the easiest or cheapest one.

System Packages

Three tiers. One decision framework.

Every Safehous installation starts with a system tier. Understanding each package equips you to match the right level of protection to the homeowner’s risk profile — and confidently explain the difference.

Tier 1

Safehous Aware

Early detection where it matters most. Three precision sensors monitor your highest-risk zones and alert you the moment moisture is detected.

What’s Included

3 × Point-of-Leak Sensors
LoRa Internet Gateway

Tier 2

Safehous Defense

Detection meets action. When a leak is found, the system automatically shuts off your water supply — stopping damage before it starts.

What’s Included

3 × Point-of-Leak Sensors
Automatic Shutoff Valve
LoRa Internet Gateway

Full Suite

Tier 3

Safehous Intelligence

Complete water intelligence. In-line flow analysis detects anomalies invisible to point sensors — catching slow leaks, pipe degradation, and unusual usage patterns.

What’s Included

3 × Point-of-Leak Sensors
Automatic Shutoff Valve
In-Line Flow Sensor (FL-1000)
LoRa Internet Gateway

Module 09

Safehous adapts to every water system on the property.

High-value homes have complex water systems — pools, irrigation, fire suppression, and secondary structures. Safehous can extend protection to all of them without replacing the core system.

Swimming Pool Feed Monitoring

Monitor the water supply line feeding the pool for unexpected flow events, helping detect pool fill system failures or underground line breaches.

Irrigation Flow Integration

Extend inline sensing to irrigation supply lines to differentiate between scheduled run cycles and unplanned flow events indicating a broken head or lateral line failure.

Fire Sprinkler Flow Sensor

Add a flow sensor on the fire sprinkler supply to detect inadvertent activation, supply line failure, or system test events — valuable for homes with fire suppression in garages or wine rooms.

Module 10

The complete Safehous ecosystem, inside the home.

Seeing how the system fits together spatially helps consultants explain the full solution with confidence and helps homeowners understand what they are investing in.

Step 01

Detect

The FL-1000 continuously monitors flow at the main supply line. Point-of-leak sensors watch high-risk zones throughout the home. Any anomaly — large or micro — is identified in real time.

Step 02

Transmit

Detection events travel via LoRa radio to the gateway, which forwards data over a secure cellular connection to the Safehous cloud platform — no reliance on the home’s WiFi network.

Step 03

Report

Alerts reach the homeowner via the Safehous app and, where configured, notify the professional monitoring center. Every event is logged with timestamp, location, and flow data for documentation.

Step 04

Respond

Based on system rules or homeowner instruction, the automatic shut-off valve closes to isolate the water supply. The threat is contained before water can reach finished spaces.

Module 11

What to say. When to say it.

The talk track cards below are built for the room — concise language you can use in a property walkthrough, a risk review meeting, or a closing conversation. Learn the framework, not a script.

✓ Simple Positioning

How to introduce Safehous in one sentence

Safehous is a water intelligence system that detects abnormal flow behavior at the source — before water reaches your walls, floors, or valuables.

The FL-1000 sensor installs inline on your main water line and monitors every drop that enters the home, 24 hours a day.

When something unusual happens, the system alerts you and can automatically shut off your water supply — whether you’re home or not.

“Think of it as a smoke detector for your water system — except this one can also turn the valve off.”

◆ Best-Fit Environments

Where Safehous makes the most sense

Homes over 3,500 sq ft with complex plumbing systems and multiple water zones.

Properties with high occupancy seasonality — vacation homes, snowbird residences, frequent travelers.

Homes with slab foundation construction, where hidden slab leaks represent significant risk.

Properties with pools, irrigation, or secondary structures that introduce additional water risk surface area.

Any home in the Chubb masterpiece program where claim severity is the primary risk driver.

✕ What to Avoid

Common mistakes in the Safehous conversation

Positioning it as a “leak detector” — it is a thermal sensing flow intelligence system. Thermal sensing is a key differentiator from every competitor. The framing matters.

Leading with price before establishing the true cost of water damage in high-value homes.

Comparing it to consumer systems like Flo by Moen — the technology and service model are in a different category.

Underselling the shut-off valve — this is the feature that changes the outcome, not just the alert.

Skipping the customization conversation — many clients will add pool, irrigation, or additional sensors once they understand the system.

★ Best Closing Language

How to close the Safehous recommendation

Frame around loss prevention: “The average water damage event in a home like yours is a six-figure claim. This system is designed to prevent that event from happening.”

Use the warranty: “Every component carries a lifetime warranty and 48-hour replacement — that’s a service commitment you don’t find anywhere else in this category.”

Anchor the risk story: “From an underwriting perspective, having Safehous installed is one of the most meaningful steps a homeowner can take to demonstrate active risk management.”

“My recommendation for a home at this level is always the complete system. It’s the right protection, and it’s how Chubb chose to position it for a reason.”

Module 12

How to request a quote for your client.

The quote process is simple and designed specifically for Chubb risk consultants. A dedicated co-branded page walks you through everything in under two minutes — no technical knowledge required.

Visit the Safehous × Chubb Page

Navigate to the dedicated Safehous and Chubb co-branded quote portal. This page is built exclusively for Chubb risk consultants and their clients.

Visit Page

Select the Property Type

Choose the property type that matches your client’s situation.

Residential Single Family Home

Condo Multifamily

Fill Out the Client Questions

Answer a short set of questions about the property — square footage, number of water zones, pool or irrigation systems, and client contact details. Takes under two minutes.

Submit — Safehous Takes It from Here

Hit submit and a Safehous team member will reach out directly to you — the Chubb consultant — to verify all details are correct before generating a formal quote for your client.

Module 13

The Safehous App — Setup & Operation Guide.

The Safehous app is the control center for the entire system. This guide walks through installation, device setup, and key app features so you can speak confidently about the homeowner experience.

Install the Safehous app from the Apple App Store or Google Play Store onto your smart device. Available on both iOS and Android.

Download the app from either store, then create an account. Your username and password will be used to log in and manage all devices connected to the property.

Get it onGoogle Play

Download on theApp Store

Before adding devices, set up rooms in the app. This allows each sensor to be assigned to a specific location in the home for clear, actionable alerts.

1. Select Menu Button — tap the menu icon in the top left of the Rooms screen.

2. Select My Home — opens your home management settings.

3. Select Rooms — navigate to the Rooms section.

4. Select Add (+) — tap the add button to create a new room.

5. Enter Room Name — name the room (e.g. Kitchen, Master Bath, Laundry) and save.

Each Safehous device has a unique QR code on the front or back of the unit. Use the app’s QR scanner to register each device to the account.

1. Select QR Scanner — tap the QR icon in the app to open the scanner.

2. Scan QR Code — point the camera at the QR code on the device to add it to your account.

Repeat this process for every device: Valve Controller, Internet Gateway Hub, and all Point of Leak Sensors.

The IG-1000 is the local LoRa-to-internet bridge. It connects via WiFi or LAN and links all Safehous devices to the cloud platform.

1. Plug the USB cable and power adapter into a wall outlet to power the IG-1000.

2. Plug the Ethernet cable into the IG-1000 and your router or network switch.

3. Using the Safehous app, scan the IG-1000’s QR code (on the back or bottom of the unit) to register it to the account.

4–7. Select the Gateway Box in the app → select the WiFi symbol → choose your WiFi network → enter the password → setup complete.

The Valve and Sensor Controller connects the automatic shutoff valve and inline FL-1000 sensor to the hub via LoRa wireless.

Connecting the Valve and Sensor Controller

1. Select Add Device — scan the QR code on the Controller.

2. Select Bind the Device — confirm the device details and tap Bind Device.

3. Controller is Bound — a confirmation screen shows the device has been successfully added.

4. Done — the Controller now appears in the Rooms screen as online and active.

Point-of-leak sensors are wireless and simple to configure — just scan and bind. Place them under sinks, behind appliances, and near water heaters.

1. Select QR Code and Scan the Device — use the app scanner on the sensor’s QR code.

2. Select Bind the Device — confirm the sensor type (Leak Sensor) and tap Bind Device.

3. Floor Sensor is Bound — confirmation screen shows the device is registered.

4. Done — sensor appears in the Rooms screen with status “Normal.”

Calibration teaches the FL-1000 the baseline water temperature so it can accurately detect abnormal thermal displacement. Calibration takes under 30 seconds.

1. Select Leak Controller — tap the controller device in the Rooms screen.

2. Select Setup Menu — tap the settings icon to access device details.

3. Select Cold or Hot Water — choose the water type for the supply line being monitored.

4. Select Calibration — navigate to the Calibration menu item.

5. Follow Instructions — ensure no water is flowing in the pipe, plug in the adapter, and wait 20 seconds.

6. Calibration Complete — the app confirms with heated thermistor, water temperature, and differential readings.

The leak detection schedule defines when the system actively monitors for abnormal flow. Time windows can be customized to match the property’s occupancy patterns.

1. Select Leak Controller — open the controller from the Rooms screen.

2. Select Leak Schedule — tap the Schedule option at the bottom of the controller screen.

3. Select a Time Window — choose from pre-configured schedules or create a custom detection window that fits the homeowner’s schedule.

Each time window includes: start/end detection time, days of the week, leak detect sensitivity, water leak runtime before alarm, and auto shut-off valve behavior.

Once all devices are configured, the Rooms screen gives a real-time view of every device on the property — status, connectivity, and valve state at a glance.

App Functionality 2 - Valve Timer Schedule

IG-1000 Hub — The local LoRa wireless-to-internet gateway. Connects all detection devices to the cloud platform.

Valve and Sensor Controller — Connects the automatic shutoff valve and inline FL-1000 sensor to the hub via LoRa. Displays real-time water temperature and valve state.

Point of Leak Sensor — Wireless flood node that detects water presence at its location and communicates to the hub via LoRa wireless.

Valve — Manually open or close the water shutoff valve directly from the app.

Timer — Schedule the valve to open and close automatically based on time of day.

Schedule — Set and manage your full leak detection schedule with day-of-week and time-window controls.

Training Complete

You’re now ready to present
Safehous with confidence.

Every Chubb client in a high-value home is a Safehous conversation waiting to happen. You now have the product knowledge, the technology story, and the talk tracks to make that conversation count — and a direct path to get them a quote.

The Technology is Real

Thermal sensing, LoRa wireless, and automatic shutoff are not consumer gimmicks — they are industrial-grade technologies adapted for residential protection by AccuDose’s 30+ year engineering team.

The Risk Case is Clear

Water damage is the leading cause of property loss for high-value homes. Safehous moves protection upstream — detecting events before they become claims, not after. That’s the Chubb story.

Your Role is Simple

Identify the right client, initiate the quote request, and stay in the loop. Safehous handles pricing, verification, and installation. You provide the recommendation — we handle the rest.

“One solution that works across single family, multifamily, and commercial — without added complexity.”

Safehous

Exclusively partnered with Chubb Insurance
Premium whole-home water protection · 3-Year Warranty with 48-Hour Replacement · LoRa + Cellular · Thermal Sensing Technology

Chubb Training

Protection for all properties starts before water reaches the floor.

Engineering heritage rooted in industrial monitoring.

Most systems detect aftermath. Safehous targets behavior.

Five devices. One complete water protection system.

How the FL-1000 sees what other systems miss.

Why LoRa is the right communication protocol for all types of properties.

Why Chubb Trusts Safehous

The Chubb Starter Bundle is the Safehous Intelligence system.

Three tiers. One decision framework.

Safehous adapts to every water system on the property.

The complete Safehous ecosystem, inside the home.

What to say. When to say it.

How to request a quote for your client.

The Safehous App — Setup & Operation Guide.

You’re now ready to present Safehous with confidence.

You’re now ready to present
Safehous with confidence.